Customer Service Professional 

Remote   |   Contract

We are hiring remote, independent contractors to provide elevated, high energy customer support and experiences through phone, email, and live chat. You will interact with customers to identify and resolve their problems while engaging in an empathetic and direct way.

Responsibilities
  • Practicing excellent verbal and written communication skills.

  • Providing top-notch customer service skills while helping callers with their inquiries.

  • Having a positive attitude; being flexible and adaptable to change.

  • Researching, navigating, and independently locating answers from webpages and resources in a variety of situations.

  • Demonstrating a sincere desire to assist customers and put their needs first.

Qualifications
  • Experience dealing with complex, high-pressured customer service situations.

  • Excellent verbal and written communication skills, with the ability to multi-task.

  • High degree of comfort working with software and technology to perform job duties.

  • Flexibility to work any shift within the client’s operating hours.

Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, and a criminal history check. Depending on the client, independent contractors may also have to complete a drug test.

Contractual Relationship:

The relationship between you and Ford & Associates Client Services is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Ford & Associates Client Services will not be responsible for withholding taxes on your earnings while contracted with Ford & Associates Client Services. When you receive your contract, you will be asked to agree to have no claim against Ford & associates Client Services hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

About Us

Ford & Associates Client Services (FACS) is a virtual call center. We are looking for dedicated individuals to work from home providing inbound customer service, sales support and technical support for various companies.

We provide equal opportunities for all qualified applicants. 

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