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Roadside Assistance Customer Support

Remote   |   Contract

Help motorists get back on the road, safely and with a smile.

This is your opportunity to be a hero every time you answer the phone. Our clients provide tools that enable you to help motorists continue on their journeys with minimal fuss or interruption. They’re counting on your work-from-home roadside assistance skills and experience to determine the services needed and send them to the rescue.

Do you have the skills to assist any stranded driver’s needs?

Independent roadside assistance agents are perceptive and able to think one step ahead. They identify which roadside services the caller needs while using mapping tools and customized software to pinpoint the caller’s location and make sure help is headed to the right place. The organization is their middle name and they know exactly what information they need to deliver prompt service with a smile.

  • Do you have previous roadside assistance or dispatcher experience?

  • Do you enjoy helping people?

  • Do you have a professional voice that is confident and easy to understand over the phone?

  • Can you easily make a connection with people who are distressed or upset while remaining calm and composed?

  • Are you a master multi-tasker who can carry on a conversation, accurately enter a caller’s information, and find the caller on a map?

  • Are you good with using mapping tools to pinpoint a location and able to learn customized software and applications?

This is your opportunity to be a hero every time you answer the phone.

What are roadside assistance calls like?

People need assistance from a work-from-home dispatcher for a variety of reasons. They might have questions about the features of their rental car, need assistance with a flat tire, or they might have locked their keys in the car. These calls rely heavily on your communication skills and ability to connect with people.

They can include both inbound and outbound calls. You will ensure the motorist is safe, determine what they need and contact service providers to dispatch to the caller’s location as needed. On some calls, you might have an opportunity to sell services to the caller.

Our clients want their callers to get the best customer service experience, with a focus on being friendly, safe and prompt.

Experience Required:
  • 18 and older

  • Professional demeanor with the ability to manage a high volume of inbound calls.

  • Reliable, self-motivated, punctual, and fast learner.

  • Multilingual in Spanish is helpful but not required.

  • Proficiencies with all Microsoft working tools (Outlook, Excel, Word, etc.) are necessary.

  • Disclaimer: you will be required to complete a background check.

What is the Job?
  • Field calls from motorists who need roadside assistance.

  • Connect customers with technicians.

  • Display excellent customer service when dealing with stressed-out customers.

  • Document as calls come through and coordinate with across different departments within ARS to meet customer needs.

Contractual Relationship:

The relationship between you and Ford & Associates Client Services is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Ford & Associates Client Services will not be responsible for withholding taxes on your earnings while contracted with Ford & Associates Client Services. When you receive your contract, you will be asked to agree to have no claim against Ford & associates Client Services hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

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